FAQ

American Tourister products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this American Tourister product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, American Tourister will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. The duration of the warranty is stated on the warranty card inside the Product and/or in the list of Product features on our website.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, American Tourister requires that you use only an approved American Tourister service center ("Service Center") for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty. To locate a Service Center anywhere in the world, click here. Please do not send your Product directly to American Tourister, as this will only delay the repair. This warranty is global and you may have your Product repaired at any Service Center in the world. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes.